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How do I help an employee who can't log in?

NOTE: This article is geared towards payroll administrators. If you are an Employee Self Service level user whose account is locked, you will need to contact your company's payroll administrator for assistance with logging in.

 

Go to Employee Maintenance > General in iSolved.

In the lower right corner, you'll see a section for the employee's email address (Self-Service Email):

  • If the employee is new to Self Service and is trying to access their pay stubs and/or W-2 online, enter their email address in Self Service Address, check the box labelled "Enable Self-Service Access", and save.
  • If the employee has been set up for Self-Service in the past and is locked out, un-check the box labelled "Self Service Account Locked", and save.
  • If the employee needs a full reset, un-check the "Enable Self-Service Access" button. Save the change, then re-check the box, and save again. This will generate an entirely new enrollment email for the employee. 

Enrollment emails contain instructions for the employee regarding their first-time login and getting their account set up. The activation link in the email expires after 72 hours, so if the employee is having trouble with the link not working, go through the steps above to generate a fresh email.

If you are a payroll administrator or partner user and have been locked out of your main iSolved login, contact DP Customer Service for assistance with a reset.

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Comments

  • Avatar
    Christina Hendricks

    Need a password word

  • Avatar
    Will Woodman

    Libby

  • Avatar
    Jc Ramos

    I can get in

  • Avatar
    Jc Ramos

    I can get in

  • Avatar
    Jc Ramos

    I can get in

  • Avatar
    Angie Lopez

    I can't login into my account

  • Avatar
    Christina Reich

    ugh, this is awful

  • Avatar
    Lourdes Rodriguez

    How can cancel a oldaccount and start a new one. I am with a different company now.

  • Avatar
    heather richards

    Need set up user is and password

  • Avatar
    Boocrawford86

    I forgot my username and password

  • Avatar
    Jeremiah Lee Monroe

    How do I log into my account

  • Avatar
    Jeremiah Lee Monroe

    I'm a employee of a company who uses dominion payroll but I cannot login to my account to see my payroll and it says my account is disabled

  • Avatar
    Eric Haymore

    Forgot my user name and password

  • Avatar
    Curtis Huckabee

    Can't access my account. I have been trying for 2 months now