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Why do I keep getting asked for an authorization code?

Authorization code prompting is a dual-authentication security feature designed to prevent unauthorized persons from gaining access to a user's account without their knowledge.

If a user is logging in from an IP address that they haven't logged in from in the last 30 days (e.g. a different internet connection), iSolved will prompt them for an authorization code. The authorization codes can be delivered by email to the email address attached to the account or by text message to a cell phone number provided in the My Account section of the user's profile. 

If you are experiencing excessive authorization code prompts, this is the most likely cause:

iSolved also reads browser cookies to see if there is a cookie for a previous login to iSolved in the browser window the user is using. If there is no cookie (usually because cookies have recently been cleared or the browser is set to automatically clear cookies each time it is closed), iSolved will prompt for an authorization code regardless of the 30-day rule. 

If you are not getting the email with the authorization code after requesting it on the login screen, it is most likely due to a spam filtering policy on your email account. Code delivery by text message tends to be more reliable but requires the user to have added a cell phone number to their profile under My Account. If you are not receiving the code via email and had not previously provided a cell phone number, the easiest way to get back in is to do a full reset of your account and re-enroll.

 

NOTES:

If you have remote employees who work in the field and need to log in regularly from various computers and/or IP addresses, you can provide a list of approved IP addresses to DP Customer Service to lessen the prompts they'll get for authorization codes.

Alternatively, if you want to lock down access to iSolved so that only users in certain locations can gain access, you can ask DP Customer Service to restrict access to only approved IP addresses, regardless of authorization codes.

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