Why isn’t the retirement plan/benefit happening for an employee?

Here are some things that may be excluding the employee:

  • The plan has not been added to the Benefit Plan screen under Employee Management.
  • The eligibility/start date is in the future.
  • The employee is excluded based on eligibility rules.
  • The deduction is scheduled only to happen on certain payrolls in each month.

If you need help identifying the problem, or you know what the problem is but need a DPS-level administrator to make a change to your company's rules, just shoot an email to for assistance!

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request