Here are some things that may be excluding the employee:
- The plan has not been added to the Benefit Plan screen under Employee Management.
- The eligibility/start date is in the future.
- The employee is excluded based on eligibility rules.
- The deduction is scheduled only to happen on certain payrolls in each month.
If you need help identifying the problem, or you know what the problem is but need a DPS-level administrator to make a change to your company's rules, just shoot an email to firstname.lastname@example.org for assistance!